Billing FAQ
The short, plain-English version. For the full legal text, see the Terms of Service.
Free trial
How long is the free trial?+
14 days, on Farmer Basic or Farmer Pro. Enterprise trials are arranged with sales.
Do I need a card to start the trial?+
Yes — we ask for a payment method, but we don't charge it during the trial.
What happens when the trial ends?+
If you don't cancel, the trial automatically becomes a paid subscription on the plan you picked, and we charge the first period.
Can I cancel during the trial?+
Anytime, from Settings → Billing. You won't be charged.
Billing cycle & renewal
When am I billed?+
Monthly plans renew on the same calendar day every month. Annual plans renew once a year on the anniversary of your first paid charge.
Does it auto-renew?+
Yes — until you cancel. We email a reminder 7 days before every annual renewal.
How do I see my next charge?+
Settings → Billing shows your plan, next renewal date, and amount.
Do you accept annual billing?+
Yes — annual is priced at 10 months, so you get 2 months free.
Cancellation
How do I cancel?+
Go to Settings → Billing → Cancel subscription, or email support@baufarmintelligence.com from your account address.
Do I lose access immediately?+
No. You keep paid features until the end of the period you've already paid for.
I subscribed on the iPhone/Android app — can you cancel for me?+
No, Apple and Google manage those subscriptions. Cancel in iOS Settings → [your name] → Subscriptions, or in Google Play → Subscriptions.
Upgrades, downgrades & proration
What happens when I upgrade?+
Upgrades take effect right away. We charge a prorated amount for the rest of the current cycle, then renew at the new plan's price.
What happens when I downgrade?+
Downgrades take effect at the end of the current cycle — no refund for the difference.
Switching between monthly and annual?+
By default it applies at the next renewal. You can choose to switch immediately, and we'll credit unused time on your current plan.
Failed payments
What if my card is declined?+
We retry for up to 14 days and email you to update your payment method. You keep full access during that grace period.
What happens after the grace period?+
If we still can't charge you, the account is downgraded to read-only until billing is fixed. After 60 days unpaid we may cancel the account; your data is kept per our Privacy Policy.
My card expired — do I need to do anything?+
We use card-network account updaters, so often the new card is picked up automatically. If not, update it in Settings → Billing.
Refunds
Do you give refunds?+
Subscription fees are generally non-refundable, except where required by law (e.g. EU/UK 14-day withdrawal right on first purchase). If you were charged in error, email support@baufarmintelligence.com within 30 days and we'll review.
Refunds on App Store / Play purchases?+
Apple and Google handle those refunds directly. Request through reportaproblem.apple.com or Google Play's purchase history.
Taxes & receipts
Do prices include tax?+
No. Sales tax, VAT, or GST is added at checkout where required and shown on your receipt.
Where are my receipts?+
We email a receipt after every successful charge. You can also download past invoices from Settings → Billing.
Billing help
Most billing tasks — viewing invoices, changing your card, upgrading, or cancelling — can be done from your account. If you need a human, email us and include your account address and the last 4 digits of the card on file.