Billing FAQ
The short, plain-English version. For the full legal text, see the Terms of Service.
Available now in early access; 2027 pilot participants receive guided onboarding.
Nothing on this page bills you today. Every plan is free during early access; the billing-cycle, renewal, proration, and refund answers below describe how paid subscriptions will work once commercial billing begins after 2027 pilot validation. One-off purchases such as merchandise are billed normally.
Early access & cost today
What does BAU cost right now?+
Nothing. BAU Farm Intelligence is available now in early access and every plan — Farmer Basic, Farmer Pro, and Farm Enterprise — is free to use. The prices on the pricing page are what billing starts at after 2027 pilot validation.
Do I need a card to sign up?+
No. No payment method is required to create an account or use the tools during early access, and there is no trial that converts into a charge.
When will I start being billed?+
After 2027 pilot validation, and not before we tell you. We will email you at least 30 days ahead of any plan beginning to bill, and your account will not convert to paid without your explicit agreement.
Is there a free trial?+
There is nothing to trial against, because nothing is billed today. When commercial billing begins we will publish trial terms then; the billing-cycle and renewal answers below describe how paid subscriptions will work at that point.
Billing cycle & renewal
When am I billed?+
Monthly plans renew on the same calendar day every month. Annual plans renew once a year on the anniversary of your first paid charge.
Does it auto-renew?+
Yes — until you cancel. We email a reminder 7 days before every annual renewal.
How do I see my next charge?+
Settings → Billing shows your plan, next renewal date, and amount.
Do you accept annual billing?+
Yes — annual is priced at 10 months, so you get 2 months free.
Cancellation
How do I cancel?+
Go to Settings → Billing → Cancel subscription, or email support@baufarmintelligence.com from your account address.
Do I lose access immediately?+
No. You keep paid features until the end of the period you've already paid for.
I subscribed on the iPhone/Android app — can you cancel for me?+
No, Apple and Google manage those subscriptions. Cancel in iOS Settings → [your name] → Subscriptions, or in Google Play → Subscriptions.
Upgrades, downgrades & proration
What happens when I upgrade?+
Upgrades take effect right away. We charge a prorated amount for the rest of the current cycle, then renew at the new plan's price.
What happens when I downgrade?+
Downgrades take effect at the end of the current cycle — no refund for the difference.
Switching between monthly and annual?+
By default it applies at the next renewal. You can choose to switch immediately, and we'll credit unused time on your current plan.
Failed payments
What if my card is declined?+
We retry for up to 14 days and email you to update your payment method. You keep full access during that grace period.
What happens after the grace period?+
If we still can't charge you, the account is downgraded to read-only until billing is fixed. After 60 days unpaid we may cancel the account; your data is kept per our Privacy Policy.
My card expired — do I need to do anything?+
We use card-network account updaters, so often the new card is picked up automatically. If not, update it in Settings → Billing.
Refunds
Do you give refunds?+
Subscription fees are generally non-refundable, except where required by law (e.g. EU/UK 14-day withdrawal right on first purchase). If you were charged in error, email support@baufarmintelligence.com within 30 days and we'll review.
Refunds on App Store / Play purchases?+
Apple and Google handle those refunds directly. Request through reportaproblem.apple.com or Google Play's purchase history.
Taxes & receipts
Do prices include tax?+
No. Sales tax, VAT, or GST is added at checkout where required and shown on your receipt.
Where are my receipts?+
We email a receipt after every successful charge. You can also download past invoices from Settings → Billing.
Billing help
Most billing tasks — viewing invoices, changing your card, upgrading, or cancelling — can be done from your account. If you need a human, email us and include your account address and the last 4 digits of the card on file.