Support
We're a small team that farms too. Real humans answer every message.
Response times
- Monday–Friday, 8am–6pm ET — typically under 4 hours
- Weekends — within 24 hours for urgent issues
- Outages and login problems get priority any time
Frequently asked
How do I reset my password?+
On the sign-in screen, tap “Forgot password?” and we'll email you a reset link. The link expires in 1 hour.
How are planting dates generated?+
We use your USDA hardiness zone and crop templates (days-to-harvest, frost windows) to suggest spring and fall planting windows. You can override any date on a planting.
Can I export my notes and photos?+
Yes. Open any task in the planting calendar, expand it, and use the Export menu to download a combined PDF or a ZIP archive.
How do I delete my account?+
Email support@baufarmintelligence.com from your account address. We remove personal data within 30 days; backups expire on a 90-day rolling cycle.
Where is my data stored?+
On encrypted cloud infrastructure in the United States. Files (photos, documents) are stored in private buckets only you can access.
Do you offer training for my farm crew?+
Yes — Farm Pro and Enterprise plans include onboarding sessions. Email us to schedule.