Shipping & Returns

This policy covers physical merchandise (apparel, hats, and accessories) sold by BAU Farm Intelligence, a brand of Business As Usual LLC. Software subscriptions are covered by our Terms of Service.

1. Processing & production times

We process orders Monday–Friday, excluding US federal holidays. Orders placed after 2:00 PM ET ship the next business day at the earliest.

Rush production is available for an additional 25% surcharge, subject to capacity. Email custom@baufarmintelligence.com to confirm before placing the order.

2. Carriers & transit times

We ship via USPS and UPS from Shelby, NC. Service level is chosen at checkout or quoted on wholesale invoices.

We currently ship within the United States only. For international shipping, email orders@baufarmintelligence.com and we will quote a forwarder rate.

3. Shipping rates

• Flat-rate ground: $8 for orders under $75; free on orders $75 and over (contiguous US).
• Expedited & overnight: live carrier rates calculated at checkout.
• Bulk & wholesale (25+ units): freight rate quoted on the invoice.
• Alaska, Hawaii, US territories, APO/FPO: calculated at checkout; free-shipping threshold does not apply.

4. Tracking & delivery

You will receive a tracking number by email when your order ships, typically within 24 hours of dispatch. If tracking has not updated within 5 business days of receiving it, email orders@baufarmintelligence.com with your order number and we will open a carrier trace.

Title and risk of loss pass to you when the carrier accepts the package. For lost or damaged shipments, see Section 7.

5. Return & exchange eligibility

You may return or exchange most items within 30 days of delivery if they are:

• Unworn and unwashed,
• In original condition with all tags attached,
• Free of odors (smoke, fragrance, detergent), pet hair, and stains, and
• Accompanied by proof of purchase (order number or receipt).

Final-sale items (no returns or exchanges):

• Custom embroidered or co-branded orders,
• Items marked "Final Sale" on the product page,
• Bulk wholesale orders of 25+ units of a single SKU,
• Gift cards.

Defective or mis-shipped final-sale items are always covered — see Section 7.

6. How to start a return or exchange

1. Email support@baufarmintelligence.com with your order number, the SKU(s) you are returning, and whether you want a refund or exchange (with the replacement size/color).
2. We reply within 1 business day with an RMA number and a prepaid USPS return label.
3. Pack the item with all original tags, write the RMA number on the outside of the package, and drop it at any USPS location within 14 days of receiving the label.
4. Refunds are issued to the original payment method within 5 business days of receipt and inspection. Exchanges ship within 2 business days of receipt.

7. Lost, damaged, or defective shipments

If your package arrives damaged, or an item has a manufacturing defect, email support@baufarmintelligence.com within 7 days of delivery with photos of the box, packing slip, and item. We will replace the item or refund it in full at no cost to you.

For packages marked "delivered" that you did not receive, first check with neighbors and your local carrier. If the package is not located within 3 business days, email us and we will file a carrier claim and ship a replacement.

8. Sales tax & tax-exempt orders

North Carolina sales tax is applied where required. Tax-exempt buyers (resellers, qualifying nonprofits, government) should email a current exemption certificate to orders@baufarmintelligence.com before checkout so we can apply the exemption to the invoice.

9. Questions

Order status, tracking, or invoices: orders@baufarmintelligence.com
Returns, exchanges, fit help: support@baufarmintelligence.com
Custom & embroidered runs: custom@baufarmintelligence.com
Phone (Mon–Fri, 9a–5p ET): +1 (704) 270-6466